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FAQ

Paper Quality

All prints are giclée printed on 200g art paper with a matt, uncoated finish and lightly smooth surface that ensures a rich and vibrant display of colours. Printed in Belgium. Our printing technique will highly resist fading and discoloring under normal conditions for 100 years.

Packaging

All prints are packed in an appropriate packaging to ensure the best possible transport. Framed works are additionally wrapped in bubble wrap.

Frames

We offer custom sized frames. Larger sizes of frames are custom made. Just send us a mail for more info. We have frames available in all standard sizes.

Curating artists

BuroMuro sells affordable art by some of the best artists in Belgium, curated for everybody. We collect the requests and discuss the various works together with other curators and graphic designers.

Giftcard

Select the requested amount for your gift card here. You can choose between an e-giftcard or a printed giftcard. When you ordered an e-giftcard you will receive a printable A6 sized giftcard and your unique code by e-mail. Ideal for a last-minute gift. When you ordered a printed giftcard you will receive an unique code by e-mail and your riso-printed giftcard by mail. It takes around 4 working days.

Shipping questions

Shipping

We offer worldwide shipping. We ship all parcels from Belgium. All our shipments are distributed once a week to reduce traffic. Your prints should therefore arrive no later than 7 business days.

Order tracking

All packages have track and trace. Tracking information will be sent to you in a separate email from Bpost when your order is dispatched. Please check your spam folder.

Delivery address

It is not possible to change the delivery address once the order has been placed.

Confirmation mail

Please note that it can take a few minutes before you receive your order confirmation, and make sure to check your spam folder. If you have not received an order confirmation within 24 hours, please get in touch with us.

Returns questions

Return & Exchange

If for any reason you are not completely happy with your prints, you can return them to us in their original state within 14 working days of delivery for a refund or replacement. Please contact us with the reason for returning the item and we will provide you with a shipping label to return your shipment to the postal service. If your goods arrive faulty or not as ordered, please let us know within 24 hours and we will be happy to replace them.

Damaged Products

We do our best to ship your order in a safe and secure way. If your order for any reason or in any way arrives damaged, please let us know straight away so we can help you solve the problem.

Lost Products

Check your tracking link sent by Bpost. No tracking link? Please send an e-mail to hello@buromuro.com.

Secure transactions

Transactions are handled with bank-grade security.

Simple checkout

Our secure checkout is quick and easy to use.

Get in touch

Have questions? Get in touch with us at any time.

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